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SHIPPING
WE USE FEDEX FOR SHIPPING
Free Shipping Offer Enjoy Free Shipping on all orders of two or more bags.
Global Delivery
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Origin: All orders are manufactured and shipped from Spain.
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Carrier: We ship worldwide via FedEx to ensure reliable global delivery.
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Tracking: Once your order leaves our facility, you will receive tracking information.
Customs, Duties & Taxes
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Responsibility: Customers are responsible for all local customs duties, taxes, and fees.
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Customs Inspections: While products are plant-based and marked as gifts, local customs offices may inspect packages. We cannot control the state of packaging once it leaves Spain.
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Policy on Refusal: If you refuse to pay duties, the package will be returned to Spain. In this event, we do not offer refunds or order cancellations, and future shipping privileges may be revoked.
Order Cancellations
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Orders enter our automatic fulfillment system 24 hours after placement.
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Cancellations are not possible after this 24-hour window.
Damaged Goods If your package is damaged during a customs inspection:
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Refuse the delivery immediately.
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Contact FedEx to collect the damaged, unopened product.
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Do not open the inner product bags if you intend to file a claim.
Contact Us For shipping inquiries, please contact us via WhatsApp at +30 698 328 7020 or email info@freefromthat.com.